30 April 2015

What does your company need from self-service HR technology?

Automation of systems and processes is a big part of modern business, with lots of off-the-shelf software available to streamline workplaces. But when it comes to HR software, it’s not ‘one size fits all’.

According to the 2014-2015 Sierra-Cedar HR Systems Survey, organisations that adopt HR technology quantifiably outperform those that do not. And 92% of businesses worldwide have some form of administrative HR software in place, with many operating workforce management, service delivery, talent management and analytics tools too.

So HR software is clearly an important tool and an essential ingredient to modern operations. But what makes it so important? And how can it benefit your business specifically?

Boosting productivity
Time-saving is perhaps the ultimate benefit of HR self-service software, since it’s all about devolving HR responsibilities to the relevant end-users. HR is expected to operate at no more than 1% of a business’ revenue, according to Martin Riley from Atos Consulting. So anything that can cut down on time-consuming, low-expertise administrative work and leave HR professionals free for more strategic tasks is good news. Done right, it can also save time for staff, boosting their productivity as well as reducing the load on HR.

Of course, software can never replace strong working relationships. But it can free up resources to maximise those relationships in the places that really count.

In fact, according to a white paper produced by Carval, HR software can actively improve employee engagement because it provides clarity of information and allows employees to see how they are doing, what their goals should be and how their efforts are appreciated. It can also provide a two-way channel, allowing employees to offer valuable feedback through a low-effort interface.

Benefits of self-service HR software
Here are some of the specific ways self-service software can benefit businesses:

  • More accurate data – staff enter their own information and have more investment in it
  • Real-time information that’s easy to access
  • Reduction in paperwork and no lost forms or letters
  • Control over processes and consistency in how things are done
  • Makes compliance and regulatory adherence easier
  • Reduces phone calls to HR, which means more productivity
  • HR tasks can be completed by staff at their convenience, 24 hours a day

Customisation is key
If you’re choosing HR software for the first time, a key consideration is its usability. Usability doesn’t just mean it should have clear labels and a clean user interface. It must be adaptable to your user base and their real-world needs, and reflect the unique processes and requirements of your business so that staff members can complete tasks with the minimum of effort.

To do this, the software must be customisable. Research your choices carefully and speak with the sales representatives from your chosen software provider, and don’t hesitate to trial a few different options before you commit.






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