General Counsel & Chief Legal Officer (CLO) Programme

5 days 23-27 Jul 2018, London UK £4,995.00 + VAT* Download brochure Add to basket
5 days 10-14 Dec 2018, London UK £4,995.00 + VAT* Download brochure Add to basket

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This course is made up of two separately bookable modules:

This newly designed five day programme is tailored specifically for GCs & CLOs keen to meet the demands of business leaders who want their lawyers to deliver increasingly client-focused levels of service and continue their evolution as true partners in the business. The programme examines valuable commercial and other essential non-legal skills essential for the success of lawyers in-house. It is interactive and highly practical, and provides a useful forum for networking and sharing experiences. Delegates will be able to contribute to numerous group discussions and exercises, as well as draw upon the extensive experiences of each other and the Course Director.
This programme is for GCs & CLOs interested in achieving better personal performance, team effectiveness and organisational impact.

Who should attend

  • In-house Lawyers in a leadership role for the first time
  • Senior In-House Lawyers
  • Legal Affairs Managers / Professionals responsible for managing legal services
  • Private Practice Lawyers looking for a first move in-house
  • Aspiring GCs, CLOs, Heads of Legal and Legal Directors
  • Legal Counsel / in-house lawyers in corporates, government or charities whether or not currently responsible for managing others
  • Private practice solicitors considering a move in-house
  • Any lawyer seeking to maximise personal performance, team effectiveness and organisational impact


We work with a series of expert instructors, please select the course location of interest to review the credentials of who will be delivering the programme.

Kelli Read

Kelli Read is a dual qualified lawyer (Australia and the UK), with an extensive background in finance, M&A, corporate, commercial and contractual matters, gained over 20 years’ global experience in a variety of environments.
Kelli has worked in both the public and private sector, in private practice and in-house, including:

  • Law firms (Mallesons & Herbert Smith)
  • Investment banking (Nomura International)
  • Financial services (RBS Group & BNY Mellon)
  • Private equity (Terra Firma Capital Partners & GI Partners)
  • A non-departmental public body (QCDA)
  • Professional services (PwC and AlixPartners), and
  • As an executive director in portfolio business operations in the healthcare and education sectors (Cambian Group)

Kelli currently works as a consultant adviser to in-house legal departments, as well as managing them.  Kelli is based in the UK, but works widely throughout EMEA.



Central London Hotel Venue

All courses are held at four or five star venues in Central London, Zone 1. We strive to provide you with a training environment of the highest quality, to ensure that the whole learning experience exceeds your expectations.

Your training venue will be confirmed by one of our course administrators approximately 3-4 weeks before the course start date. If you need help booking accommodation for your visit to our training courses, please contact and one of our partners will help you get the best rate possible.

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Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.


Day 1 – Legal team structure and culture

Anatomy of an in-house legal department 

  • The commercial context: why have in-house capability? 
  • Aligning legal services to business needs 
  • Alternate structures 
  • Objectives 
  • Mission

Legal team building 

  • Competency and skills mix 
  • Seniority mix 
  • Reporting lines 
  • Remote working

Anatomy of an in-house lawyer 

  • What makes a good in-house lawyer? 
  • Is there a gap with private practice lawyers? 
  • What are the expectations of the business?

How to recruit for success, retain and inspire 

  • Defining competencies 
  • Goal Setting 
  • Personal development 
  • Leading, mentoring and empowering others

Team Emotional Intelligence 

  • What is TEI? 
  • Building a team culture 
  • Impact on performance
Day 2 – delivering a SERVICE

Cross-functional integration 

  • Positioning Legal within the business 
  • Collaborative working with other business functions 
  • Business ethics and culture

Independence and commerciality 

  • Technical adviser vs. business facilitator: maintaining credibility 
  • Raising commercial awareness 
  • Business jargon 
  • Privilege

Cost reductions 

  • Non-legal roles 
  • Managed services 
  • Other initiatives

Managing external law firms and other service providers 

  • Tenders, panels and Master Service Agreements 
  • Fee arrangements 
  • Benefits and pitfalls 
  • Alternate legal service providers

Value proposition / centre of excellence 

  • Understanding your clients and the business needs 
  • Networking / relationship building 
  • “Selling” the service – messaging strategy 
  • Gaining management support 
  • Ensuring a quality offering 
  • Feedback on performance

Metrics; KPIs and efficiency 

  • Current practices 
  • Management Information 
  • Corporate memory, record keeping and internal knowledge management 
  • Benchmarking 
  • Performance goals for external legal providers


Day 3 – essential business skills and structures

Effective communication skills 

  • Understanding your business clients 
  • Choosing the right communication method 
  • Barriers to effective communication 
  • In-house challenges 
  • Active Listening

How to Write for Business 

  • POWER principles 
  • Style 
  • Practical Tips

Raising the legal bar within the business 

  • Training and education for non-lawyers 
  • Negotiating and contracting guidelines 
  • Recognising legal risks and responsibilities 
  • Practical techniques

Corporate Governance Recap 

  • Relationship with the Board and the Executive 
  • Policies & procedures 
  • Delegated authority 
  • Signing protocols 
  • How the in-house team is instructed/used?

Risk Management 

  • Risk framework roles and remit 
  • Organisational risk appetite 
  • Consistency – enhancing and standardising approach 
  • Likelihood and impact assessment 
  • Legal risks 
  • Organisational risks 
  • Risk reporting 
  • Mitigation and escalation


Day 4 – working with others


The Personality Puzzle 

  • OCEAN 
  • Myers-Briggs Type Indicator 
  • DiSC Profile 
  • Stereotypes: the “Lawyer Personality” 
  • Personal audit of key traits


  • Self -Motivation 
  • Types of motivators 
  • Motivation Theories 
  • Motivating others

Minimise misinterpretation & misunderstanding 

  • Implicit or Unconscious bias 
  • Cross-cultural awareness 
  • Managing remote relationships


  • Leadership styles 
  • Decision-making styles 
  • Office politics 
  • Forging alliances

Understanding and Developing Emotional Intelligence 

  • Be self-aware about your strengths and weaknesses 
  • Manage yourself according to the needs of your organisation 
  • Be socially aware about other people, and the politics of your organisation 
  • Build healthy relationship management among colleagues 
  • Develop specific competencies


DAY 5 – essential survival tools and techniques


  • Recognising team dynamics 
  • Understanding and adapting to workplace culture and practices 
  • Across generations 
  • Overcoming challenges

Influencing and Persuading 

  • Building your own personal presence, credibility and gravitas 
  • Understanding your colleagues' thinking and decision-making styles 
  • The psychology of persuasion; 6 principles to consider 
  • How to explain complex legal concepts to non-legal colleagues


  • How to speak up and get people to listen 
  • Get your point of view across confidently, without upsetting others or yourself 
  • Learn to say NO when you need to

Constructive Conflict Management 

  • Common sources of conflict 
  • Options for managing conflict 
  • How to have difficult conversations 
  • Strategies for handling unreasonable and difficult colleagues 
  • Forging alliances

Building Resilience 

  • Lawyer negativity 
  • Recognise what triggers your “buttons” 
  • Develop perseverance and adjust perspective 
  • Stress busters


Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product