Strategic Performance Management: Tools to Improve Organisational Performance

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‘Highly informative, bringing out innovation and pushing us to go beyond the usual way of thinking through issues. The ability of the trainer to dissect issues and apply them through the bank’s perspective was phenomenal. The trainer knew the subject inside out and was easy to interact with.’
COO, African Development Bank

'Course was well prepared and brought up new ideas. Trainer was great, very helpful and understanding’

Leading companies know the importance of aligning their resources (such as people and processes) to strategic goals. They deliver greater value to their companies and its stakeholders by utilising their resources efficiently.

To properly manage value, both outcomes and costs must be measured at the customer, client or product level – the level at which the organisation chooses to measure its success. The biggest problem in managing organisational performance today is not in how the organisational performance is managed, but in how it is measured; most organisations are measuring the wrong things, the wrong way.

It’s an undisputed premise of management that what cannot be measured cannot be managed or improved. Increased costs of delivering products and services to customers often result because of a lack of understanding of how much it really costs to deliver such products or services. In order to gain sustainable competitive advantage in any industry, whether it be Financial Services or in Telco’s or Oil and Gas, all organisations must take a critical look at how they are utilising resources in delivering value to their stakeholders.

Strategic Performance Management explores the vital link connecting strategic goals into performance targets that can be measured and managed. The course will teach you how to create a competitive organisation, minimise operational risk and build a framework for performance management and control systems. The core tools that are covered aim to deliver on the theory and practice of Activity Based Management (ABM), Activity Based Costing (ABC) and Balanced Score Card (BSC) through short cases, and real-life stories.

Practical guidance will be given in how to:

  • Create a balanced scorecard for your organisation
  • Make the most effective choices for your organisation that drive strategy and performance
  • Minimise operational risk for an organisation
  • Encourage innovation sensibly in an organisation


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Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.


Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product