‘Highly informative, bringing out innovation and pushing us to go beyond the usual way of thinking through issues. The ability of the trainer to dissect issues and apply them through the bank’s perspective was phenomenal. The trainer knew the subject inside out and was easy to interact with.’
COO, African Development Bank
'Course was well prepared and brought up new ideas. Trainer was great, very helpful and understanding’
Leading companies know the importance of aligning their resources (such as people and processes) to strategic goals. They deliver greater value to their companies and its stakeholders by utilising their resources efficiently.
To properly manage value, both outcomes and costs must be measured at the customer, client or product level – the level at which the organisation chooses to measure its success. The biggest problem in managing organisational performance today is not in how the organisational performance is managed, but in how it is measured; most organisations are measuring the wrong things, the wrong way.
It’s an undisputed premise of management that what cannot be measured cannot be managed or improved. Increased costs of delivering products and services to customers often result because of a lack of understanding of how much it really costs to deliver such products or services. In order to gain sustainable competitive advantage in any industry, whether it be Financial Services or in Telco’s or Oil and Gas, all organisations must take a critical look at how they are utilising resources in delivering value to their stakeholders.
Strategic Performance Management explores the vital link connecting strategic goals into performance targets that can be measured and managed. The course will teach you how to create a competitive organisation, minimise operational risk and build a framework for performance management and control systems. The core tools that are covered aim to deliver on the theory and practice of Activity Based Management (ABM), Activity Based Costing (ABC) and Balanced Score Card (BSC) through short cases, and real-life stories.
Practical guidance will be given in how to:
- Create a balanced scorecard for your organisation
- Make the most effective choices for your organisation that drive strategy and performance
- Minimise operational risk for an organisation
- Encourage innovation sensibly in an organisation