Retail Credit Risk & Credit Scoring

4 days 26-29 Nov 2018, London UK £4,195.00 + VAT* Download brochure Add to basket

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The programme begins with an introduction to the notion of risk and risk management, in life, in banking and then in consumer lending. This leads onto to credit scoring, the most common set of techniques for managing and controlling consumer credit risk.

The agenda then moves on to consider a range of issues that impact on how we implement and use credit scoring in a consumer lending environment and also how we ensure it is successful in its management of risk.

Attend this 4-day course / workshop and learn:

  • About risk, risks in banking, risks in retail banking, and the credit cycle
  • The process of scorecard building
  • How scorecards are implemented and how to set the cut-off
  • How scorecards are managed once in use
  • The impacts of fraud on retail lending
  • About the laws and regulations that apply to retail lending
  • How to design and recruit your retail credit risk management team

Throughout the programme there will be:

  • Individual exercises, examples, and case studies
  • Group exercises and case studies, in some of which each group will need to report their conclusions to the other groups
  • Discussions, where delegates are expected to participate


We work with a series of expert instructors, please select the course location of interest to review the credentials of who will be delivering the programme.

David Edelman
The course instructor took degrees in Statistics from Glasgow and Harvard and then embarked on an academic career. After four years, he changed direction and moved into retail banking and specifically retail lending. He gained extensive experience in credit scoring and management information through 6 years at Bank of Scotland, now part of Lloyds Banking Group, and 11 years at RBS – working on a range of products and processes and in a variety of roles: process reengineering, small business lending, and direct consumer lending - culminating in a Risk Director role. For the past nine years, he has been operating as a consultant and trainer, working for retail lenders – local, national, and multi-national - and credit reference agencies, providing support on their operational and business strategies and their implementation, and also helping them to fight through the tangle of regulation and legislation.

The instructor has published more than 30 articles in professional journals and industry publications, and has helped to write or produce four books, including the “best-selling” Credit Scoring and its Applications.



Central London Hotel Venue

All courses are held at four or five star venues in Central London, Zone 1. We strive to provide you with a training environment of the highest quality, to ensure that the whole learning experience exceeds your expectations.

Your training venue will be confirmed by one of our course administrators approximately 3-4 weeks before the course start date. If you need help booking accommodation for your visit to our training courses, please contact and one of our partners will help you get the best rate possible.

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Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.



Day 1

What is Risk?

  • Defining risk
  • Exploring risks
  • Exploring risks in banking and then in retail lending.
    Various risks will be discussed together with examples from a variety of banking and non-banking organizations.

Case Study: Brand Risk

Credit Products

  • What credit products exist – and what are their implications for credit risk management? 
  • What channels do we use to process and manage the customers and the credit products?

The Credit Cycle and Principles of Credit Risk Management

  • What is the credit cycle – and what are the key steps along its path
  • What are the key principles of credit risk management?
  • How is credit governed within lending organizations?

Case Studies:

  • Credit product launch
  • Application fulfillment
  • Customer retention

How do we lend money?

  • What are the high level principles?
  • What processes do we need?
  • Traditional underwriting – its strengths and weaknesses

An Introduction to Credit Scoring

  • What is credit scoring?
  • Why do many lending institutions use it?

Case Study: Reasons for and benefits of credit scoring

Day 2

Credit Data

  • Data and the types of data used to make a credit decision
  • Sources of data

Case Study: Data quality 

The Typical Scorecard Development Process

  • What is the typical process? What are the key steps?
  • How long does it take and why? 
  • What does a scorecard look like?

Data Quality and Quantity

  • Key aspects of data quality
  • Why is data quality important?
  • How do we drive data quality?
  • How much data do we need to capture?

Case Study: Data quantity

How are Scorecards Developed?

  • What are the principles of the common methodologies?
  • Reject Inference – what is it? Why do we have it? What are the options for it?
  • How many scorecards do we need?
  • How do we measure the strength of a scorecard?

Scorecard Implementation 

  • The key steps to take prior to using a new scorecard. 
  • Setting the scorecard cut-off 
  • Business implications of various strategies

Case Study: Setting the scorecard cut-off

Day 3

Scorecard monitoring and tracking

  • Ensuring that the scorecard is still appropriate for the target population
  • Assessing if the scorecard is still working
  • Over-rides and their management

Case Studies:

  • Monitoring - characteristic analysis
  • Monitoring - final score report

Account Acquisition

  • Credit policy
  • Affordability checks
  • Lending limits – customer and institution

Account Management

  • How to manage individual accounts - credit limit management, cross-selling, re-selling, and customer retention
  • Scoring uses
  • Portfolio management and forecasting

Case Study: Portfolio management and forecasting

Non-Performing Accounts 

  • Collections and recoveries - principles, strategies, tactics
  • Debt sale
  • Use of scoring

Credit and Sales

  • Risk based pricing
  • Up-selling and down-selling

Case Study: Up-selling and Down-selling

Day 4


  • Detection, prevention and analysis

Case Study: Major fraud cases

Regulation – Basel

  • Background and principles
  • Impact on credit risk management
  • Impact on the credit risk and credit governance processes

Bad Debt Provisions

  • What are these?
  • What rules apply to them?

Management Information

  • Key requirements

Case Study: Exploring a multi-national bank’s MI manual

Designing and Recruiting a Credit Risk Management Team

  • Roles and functions
  • Recruitment and retention

Course summary and close

Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product