Online & Mobile Banking Masterclass

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The number of interactions consumers are having with their bank has increased from once a week, for much of the last century, to nearly once a day due to the adoption of Online Banking and Mobile Banking. With customers giving banks permission to be in their pocket, Mobile and Online Banking represents a unique opportunity for financial institutions to be there for their customers anytime, anywhere.

This course takes an in depth look at the strategy, product, marketing and operational requirements of supporting the fastest growing channels in banking today. It also forecasts where the market is heading and what impact the migration from traditional channels, such as branch and ATM, will have on the bank business model forever.

Attend this intensive and highly practical three day course to:

  • Work on practical case studies that explore the lessons learnt from industry leaders
  • Explore the latest deployments and trends in mobile and payments applications
  • Learn how to research, design and implement the right mix of mobile and online services for your needs
  • Understand how to communicate your proposal to key stakeholders and developers
  • See how to measure your success and implement continuous improvement activities
  • Evaluate what the future holds for the next generation of mobile and online banking
  • Review all the key areas involved to make your organisation mobile and online

PLUS: This course has a focus on group breakout sessions where attendees will work to develop solutions to real world scenarios and problems.

Who should attend

C-suite executives of retail banks and corporate banks including:

  • CEO
  • CFO
  • COO
  • CMO
  • CEO of Retail
  • Heads of Business Insight
  • Heads of Digital Banking
  • Heads of IT
  • Heads of Compliance
  • Heads of Strategy

The course is also highly recommended for Departmental Heads, Managing Directors, Directors, Senior Managers and other professionals based at retail banks, building societies and central banks.

Related Courses


We can bring this course to your company's office.

If you simply want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. Our tailored learning solutions are designed specifically for your organisation’s needs.

We’ll be here to support you every step of the way. From the initial consultancy through to evaluating the success of the full learning experience. We'll ensure you get the maximum return on your training investment.

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Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product