Mobile Payments & Digital Banking

3 days 11-13 Sep 2017, London UK £3,645.00 + VAT* Download brochure Add to basket

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We have designed this course outline for anyone with an element of payments, eCommerce or transaction banking as part of their roles - from operations to risk, to product and front office go-to-market, or digital strategy. Each workshop is interspersed with practical exercises and case studies to bring the learning to life.

In order to maintain concentration for the audience, the emphasis is on focused sessions and regular quick breaks. Each day begins with a quiz in order to refresh knowledge and to promote an absorbent state of mind amongst the delegates. Interaction with the audience is welcomed in order to ensure any specific requirements, queries or open issues are correctly addressed at the right level.

This course will (1) provide delegates with knowledge and skills of the key concepts, principles and procedures and processes of mobile payments and related applications, plus (2) provide an update of the internationally-recognised best practices in these areas to-date. Throughout the course, due attention is continuously placed on Business Development opportunities and Commercial considerations that these mobile banking and payment applications can yield for banks.

These topics will be examined in the context of present market economics and new developments in financial services covering mobile payments. Training will be a mixture of instructor-led sessions, interactive exercises, strategy and case study reviews for go-to-market.

Objectives/Learning Outcomes
The main objectives of this course are to:

  • Equip attendees to understand the benefits and advantages to use mobile banking and payments applications and solutions
  • Identify market opportunities to deploy banks’ mobile payment capabilities plus related technologies and opportunities
  • Apply a rigorous approach to the identification of risks in client propositions or on-boarding, assess nature and acceptability as these matters are often forming a bone of contention between business developers and risk approvers
  • Attempt to coordinate and align banks’ overall commercial strategy with the digital economy and eCommerce
  • Form a commercial consensus over banks’ business and risk imperatives. Even more value will be added when we introduce some local context and opportunities in our discussions. It will provide attendees familiar context and ease the process of embedding key learnings.
  • The workshop will be amply supplemented with real-life case studies

After the workshop, participants will be able to better understand:

  • Opportunities for mobile payments and how to ‘hook’ customers to use the banks’ transaction banking and payments solutions
  • Global trends and initiatives for better mobile payment adoption
  • User experience requirements of consumer, retail and corporate banking
  • ‘Needs and wants’ of transactionally advanced companies
  • Handling international transactions for Corporates and SME’s
  • Collaboration models with other market players
  • Best practices in mobile payments and transaction banking
  • Identity protection and information security best practices
  • Related risk management and commercial considerations
  • Formulation of new client propositions for mobile payments, offering a richer and better user experience to clients in order to improve ‘stickiness’ of clients


We work with a series of expert instructors, please select the course location of interest to review the credentials of who will be delivering the programme.

Jan Gonnissen

For over 25 years, Jan has been working in Global Transaction Banking with, both, corporates and banks alike. Jan holds a business degree from the Solvay business school at Brussels University and speaks fluent English, French, Dutch and German. He has published numerous articles in the professional press and regularly speaks at international seminars and conferences, covering all aspects of banking.

In the early eighties, Jan helped set up Dart & Kraft Inc.’s London treasury office covering Europe, the Middle-East and Africa. This is where Jan first gained a detailed understanding of corporates’ requirements for transaction services from banks. He soon joined Citibank in London, where he worked in Global Transaction Banking as cash management consultant and was appointed Vice President, working as senior relationship manager. He then joined Morgan Stanley as Vice President and Director of European Cash and Collateral Management and was responsible for running the day-to-day treasury operations across Europe. He has extensive experience in both corporate and bank cash and treasury, covering sales, front office, IT and banking processes and operations.

Subsequently Jan became a management consultant with PA Consulting in London. He deployed his in-depth knowledge of banking operations with IBM Global Services and later as Global Solutions Director with SunSystems focusing on the Financial Services sector.

Jan gained Accredited SWIFT Consultant status during the various engagements he executed with international banks. At Morgan Stanley, he had full responsibility for the SWIFT relationship with hands-on experience for some USD6billlion worth of outgoing payments a day. His responsibilities included Funds Transfer, Security, Liquidity and Collateral Management, Cash and Securities settlements, Reconciliations and Interest Compensation with other Financial Institutions, all managed through the SWIFT gateway. Earlier with Citibank, Jan worked in Global Transaction Banking selling and implementing SWIFT based solutions with international corporates.

Jan’s last operational role was Senior Vice President - Payments & Cash Management, with iGTB in Canary Wharf, with specific focus on payments and transaction banking services.



Central London Hotel Venue

All courses are held at four or five star venues in Central London, Zone 1. We strive to provide you with a training environment of the highest quality, to ensure that the whole learning experience exceeds your expectations.

Your training venue will be confirmed by one of our course administrators approximately 3-4 weeks before the course start date.

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Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.


Day 1
  • Evolution of Mobile Payments in the Marketplace
  • Identifying Opportunities in Mobile Banking and Payments
  • Know Your Customer and their expected User Experience
  • How to capitalise on evolving customer needs and eCommerce trends
  • Omni-Channel Banking, Payments and Transactions
  • The Role of the Company Treasurer or Cash Manager
  •  IT Environment for the Corporate Treasury
  • Digital Enablement - Corporate Channels for Transaction Banking
Day 2
  • Payments Apps and their Usage across different Markets and Geographies
  • Emerging Payment methods and new Technologies, e.g. Blockchain
  • The Digital Economy and the use of API’s
  • Mobile Wallets and ePOS / mPOS 
  • NFC Opportunities in the Mobile Proximity Payments Environment
  • Understand your Market and develop your Strategy accordingly
  • Social Media, eCommerce and Bill Payments are Funnels for Payments
  • The Digital Transformation Journey 
  • Digital Transformation and related Business Process Re-engineering, to align various areas under Wholesale Banking
Day 3
  • Business-Tech Alignment and Cross-Functional Collaboration 
  • Digital Identity and Information Security Protection
  • Further Risk Considerations
  • Success Factors for Developing a Mobile Banking App
  • Mobile Payment Trends to watch in 2017
  • Digital Assistants and Robotics on the Rise
  • Invisible Payments and the Internet of Things
  • Revamp your Digital Presence
  • The Future of Mobile Payments and Digital Banking


Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product