Managing Operational Risk

3 days 16-18 Jul 2018, Singapore Singapore $3,795.00 Download brochure Add to basket

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FTS Eligible - Financial Training Scheme for Singaporean citizens and PRs only (more information)

Course Objectives

Addressing the fundamental causes of operational risk, this course demonstrates how the correct mix of philosophical and operational elements combine together to ensure success. It provides a simple structure for control and automatic mechanisms for detection and resolution of problems, using an evolutionary approach your new knowledge.

An extensive but very practical training workshop designed to provide practitioners with:

  • A systematic approach to the control of all operational risks within an ERM culture
  • A preemptive control strategy providing the ability to identify, monitor and control those key areas of exposure
  • The skills to analyse, measure and manage operational risk using best practice techniques, in line with Basel requirements
  • The ability to detect and control the potential for fraud and manipulation
  • How to protect your institution against a "rogue trader"
  • An introduction to the latest responsibility management philosophy and practice which will create the correct environment for high quality, risk mitigation and success
  • An understanding of the new role of today’s C.R.O. and other risk departments
  • The experience to develop a properly focused management information structure to promote risk awareness and facilitate control


This course provides a clear structure for control and automatic mechanisms for detection and resolution of problems, using an evolutionary approach.

A series of real life case studies illustrate where problems originate and how they can be solved in a simple systematic way.

Who should attend

  • Operations Managers
  • Back and Middle Office Managers
  • Risk Managers
  • Treasury Managers
  • Internal Control Officers
  • Auditors / Compliance / Accountants
  • Regulators

FTS Eligible

This programme is approved for listing on the Financial Training Scheme (FTS) Programme Directory and is eligible for FTS claims subject to all eligibility criteria being met.

Please note that in no way does this represent an endorsement of the quality of the training provider and programme. Participants are advised to assess the suitability of the programme and its relevance to participants' business activities or job roles.

The FTS is available to eligible entities, at a 50% funding level of programme fees, subject to a cap of $2,000/participant/programme and all eligibility criteria being met. FTS claims may only be made for programmes listed on the FTS Programme Directory with specified validity period. Please refer to for more information.

This course is credited by GARP - Global Association of Risk Professionals (GARP)




We work with a series of expert instructors, please select the course location of interest to review the credentials of who will be delivering the programme.

Thierry Fuller

Thierry is a highly experienced trainer and consultant in Treasury
management. Since 1997 he has worked as a consultant and trainer with the Top Three Investment Banks in the World (Goldman Sachs, Morgan Stanley, BofA Mer-rill Lynch), most of the largest 20 Banks in the World (Citi, J.P. Morgan Chase, Stanchart, BBVA, ABN AMRO , Commerzbank etc...) , all Top 4 Audit/Tax Accounting Firms, commodity trading company and other prestigious financial institutions. Recently, he has worked with Central Banks (such as Bank Indonesia) in the area of trading room risk management, regulation, supervision and Basel 2/3 implementation and with emerging market banks in Mexico, Brazil, Hong Kong, Malaysia, Singapore, Indonesia and Thailand in corporate transformation and risk management.

His banking experience includes developing and managing the Capital Markets and Derivatives businesses for Wachovia Banks, America’s fourth largest bank at the time. He also led the development of the risk management operations and infrastructure for the trading room. His banking experience also includes working in corporate finance/investment banking, especially concerning M&A for financial institutions, and asset management at Brown Brother Harriman in New York. He has also worked as a management consultant at McKinsey & Company in
strategic consulting and organizational changes for banks. He has also worked in the Corporate Finance/Treasury Consulting Practice at KPMG in New York where trading, risk management, auditing and compliance where high priority.

He was a Joseph Lauder Fellow at the Wharton School where he received his MBA. He also graduated with an MA in International Studies and an MA in Political Science from the University of Pennsylvania. The Course Director completed his undergraduate studies at Columbia University.



4-5 Star Hotel in Singapore

All of our courses are held in 4 – 5 star hotels, chosen for their location, facilities and level of service. You can be assured of a comfortable, convenient learning environment throughout the duration of the course.

Due to the variation in delegate numbers, we will send confirmation of the venue to you approximately 2 weeks before the start of the course. Course fees include training facilities, documentation, lunches and refreshments for the duration of the programme. Delegates are responsible for arranging their own accommodation, however, a list of convenient hotels (many at specially negotiated rates) is available upon registration.

Related Courses



Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.


Day 1

Defining Operational Risk 

  • Define the elements of operational risk 
  • Introduce the value of a quality environment and the need for a sound and responsible management
  • philosophy

The role of quality in controlling and reducing risk 

  • Achieving first time quality 
  • The management of quality 
  • The use of optimum control points 
  • Key risk controls 
  • Cause & effect analysis 
  • Generic cause factors

Case studies: Problem origination and escalation
This case study will show how big problems and risks can originate from relatively insignificant cause elements and how these problems can be prevented at source.

Case study: Video “Real Life Documentary of a Banking Collapse”
Followed by group discussion concentrating on internal and external failures and its relevance to today’s highly complex and changing environment.

The role of responsibility management 

  • Its use in controlling risk 
  • How to implement 
  • Empowerment 
  • Allocation and acceptance of responsibility 
  • The Dangers of short term strategies
Day 2

The role of the middle office in controlling and mitigating risk 

  • Middle office functionality explained 
  • The middle office as the catalyst for control 
  • The co-ordinator

Case study: Allied Irish Bank (ALLFIRST)

  • This case study will clearly highlight how a lack of proper controls, knowledge and infrastructure can have such devastating consequences. It will also show how this could have been identified and easily prevented.

The use of limits as a control mechanism 

  • Guidance limits and mandatory limits 
  • Positions 
  • Volumes 
  • Credit/Settlement 
  • Outstandings

Case studies: The use of stop loss limits

Principles of hedging to reduce risk 

  • Hedge products 
  • The process of hedging

Case study: How to hedge using derivative products

New products steering committee 

  • Evaluating and controlling risk 
  • Pre-empting problems 
  • Identifying the risks inherent in a proposed new product and engineering its processing into existing work practices and procedures

BCP disaster recovery 

  • The role and responsibility for operations risk managers


Day 3

The BIS/Basel Accord as it relates to operational risk

  • Key points in the new Basel Capital Accord

Discussion: The implications for risk managers

  • Main objectives and implementation plan

Implementing operational risk management within an "enterprise risk management" structure
Organisation and reporting lines 

  • Establish best practice reporting structure which includes: 
    - The board 
    - CEO/COO/CRO 
    - Line managers, risk managers, audit and compliance

Using risk indicators: The role and purpose
Case examples: KRI, KPI, KCI – Historical and predictive

Analytical applications 

  • Detecting, analysing and controlling risk elements

Build an operational risk scoring process 

  • Review of the major types of operational risks 
  • Measurement framework 
  • Scoring approaches 
  • Critical success factors 
  • Identification and prioritisation of key risk factors 
  • Establishing a risk hierarchy

Meeting the Central Banks requirements for BIS Basel Accord
Group discussion:
The benefits/pitfalls of risk models and measurement systems

Day 4

The role of management information in controlling risk 

  • Highlighting risk areas and non-compliance 
  • Documenting and authorisation of exceptions and excesses 
  • Reports design and structure 
  • Getting focused

Case study: Hedge fund risks
Group discussion on its relevance to today’s financial and operational risks

The systematic control process workshop 

  • An analysis of the control process from initiation through to settlement and reconciliation with detailed examination of: 
    - Pre-dealing controls 
    - Dealing controls 
    - Processing controls 
    - Payment 
    - Position 
    - Reconciliation 
    - Accounting 
    - Documentation 
    - Reporting

This section takes the delegate on a step-by-step journey through each stage of the process with real life case studies and examples of problems, risks controls and solutions. It will provide a generic and systematic control process to limit and control risk at every stage.
Case studies and real-life examples: Including back office frauds
Case study: "The Biggest Fraud Case in Banking History" – Société Générale Paris
Despite millions of US$ spent on highly developed IT and risk management systems, one person went undetected for years building up positions of $50 billion and losses of US$10 billion! Société Générale is just another failure in a very long line of banking failures/crisis in which the only real difference is the size of the actual loss.
This session will clearly demonstrate how the middle office, back office and other departments with responsibilities for risk could have easily prevented this fraud.

Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product