Managing Change

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Course Overview

This workshop will develop the key techniques required to manage the internal and external changes that affect everyone in all companies and institutions. The participants will examine the process of change, identifying potential resistance areas and produce a practical action plan to overcome them. Participants will identify the key drivers of internal and external change; understand the inevitable stages of change and how they impact on the individual as well as looking at how individual behavioural styles are affected during the change process.

Key Objectives 

  • Understanding of the impact of change
  • Supporting and preparing for impending changes
  • Managing others through changes in your workplace
  • Getting buy-in: dealing with resistance
  • Managing your organisation through difficult changes
  • Becoming an ‘agent for change’
  • Building and maintaining good working relationships
  • Getting more creative with change solutions
  • Gaining increased confidence and motivation


Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.



Day One 

Introduction to Programme 

  • Welcome and introductions 
  • Objectives of the programme 
  • Action planning – “stop, start, continue” model 

Globalisation: The forces of change affecting banking internationally 

  • What is Globalisation and how does it affect your organisation? 
  • Global consumer trends 
  • Porter’s Five Forces and it’s importance to your business 

Strategic Management of Change 

  • Strategy vs. operational 
  • The concept of strategic drift 
  • Innovation vs. change: What is the difference? 
  • The concept of Inventing the Future today 
  • When to change? 

Internal Drivers and Barriers to Change: Lewin’s Force Field Analysis 

  • Understanding why businesses fail to change due to internal barriers 
  • What are the internal barriers and Drivers 
  • Leadership and your team 
  • Situational leadership 
  • Action-centred leadership 

Planning for Change 

  • The need to be a dismal scientist 
  • Effective Work planning: getting more time for strategy 
  • Using Network Diagrams to plan change


Day Two 

Leading Innovation 

  • Understanding how some organisations drift because they lack innovation 
  • Using creativity in problem solving 
  • Too little vs. too much innovation 
  • Benchmarking against innovation globally 
  • Creating a culture that fosters innovation 

Effective Communication Skills during times of change 

  • A Framework for Effective Communication 
  • Keeping people up to date 
  • Choosing the Right Media 
  • Communicating ambiguity 
  • One-to-One Meetings 
  • High Concern Communication 

Driving effective change 

  • Understanding the “drivers” of change 
  • Differing reactions to change 
  • Moving people from their “comfort zone” 
  • Making things happen in a dynamic environment 
  • Obtaining “buy-in” 

Action Learning: Learning from the Change 

  • The Learning curve 
  • PDCA – continuous Improvement 
  • Organising Action Learning Sets 

Putting it all into practice 

  • Course summary 
  • Course evaluation 
  • Managers will have a final opportunity to complete an action plan to commit themselves to new practices and behaviours on their return to work
Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product