London School of Retail Banking

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Course Description

In todays increasingly competitive world for retail banks keeping up to speed with key trends and desired changes is challenging.
The drive to digital, pressures on profitability, increased regulation, increased competition, the increasing power and demands of customers make differentiation ever more important. This programme allows attendees to share learning from around the globe with one of the industry’s leading thought leaders and trainers.
The programme will enable attendees to share ideas and innovations when returning to their bank

Over 5 days this course will give attendees a unique opportunity to:

  • Enhance your bank's growth and revenue opportunities, product development ideas, and approach to marketing to enable you to  deliver against future customer requirements
  • Experience first-hand retail banking front line operations and benchmark that experience with leading retailers in CentraI London  Understand how  your retail bank compares with world leading retailers that deliver outstanding customer experiences. Take away practical solutions that create exceptional customer experiences that deliver significantly higher performance to implement in your bank through this unique “customer experience store tour”
  • Develop, design and understand marketing and distribution strategies used by leading retail banks to meet the changing needs of your customers – technology is changing customer behaviour – learn how to cost effectively deliver results whilst adapting to these major  changes
  • Understand the future role of the branch in a digital world – see how you can effectively drive local branch profitability in an increasingly digital world
  • Acquire new techniques  to maximise your sales and improve performance across all distribution channels – appreciate the requirements to operate cost effectively in an omni-channel world
  • Enhance cost efficiency and productivity by creating an environment where your customers want to “buy” more of your products and services as opposed to them always having to be “sold” products and services
  • Understand how to grow “share of wallet” from key customer groups
  • Learn how marketing needs to change to deliver measurable ROI
  • Understand the challenges across all distribution channels and learn how to reduce branch costs at the same time as driving higher performance
  • Understand the “drive to digital” and its positive impact on both customers and bank - learn how to maximise performance in a fast changing environment
  • Understand how to benefit from the changes that  the new channels such as the social media, mobile and internet offer 
  • Appreciate how the new world facing retail banks can be used and developed to gain competitive advantage in your marketplace
  • Understand what the market leaders are doing in recruitment, training and reward structures – appreciate how the incentive world is changing alongside the technology advancements and changing customer demands
  • Appreciate the role of leadership and motivation alongside clear strategic direction for outstanding performance



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Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.


Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product