Intercultural Communication

Inhouse only Download brochure Enquire now

* Claim back your VAT
Find out more

* Claim back your VAT
Find out more


This programme is aimed at anyone who has to do business with people from other parts of the world. 

Whether you are a manager of international staff, a salesperson travelling internationally, or a negotiator who deals with people from other parts of the globe, this course will help you to grow the profitability and the success of your business. 

The programme covers the different dimensions of intercultural differences, including deal vs. relationship cultures, hierarchical vs. egalitarian cultures, and - for example - some insights into how different cultures handle the concept of ‘time’ differently.  Detailed insights will be provided into intercultural body language and how to avoid misinterpreting the gestures and intentions of others. Video work will help you to understand different approaches to interpersonal behaviour in different parts of the world and many tips will be given about how to adapt to different cultures. 

Attending this training will provide you with the skills and techniques you need to minimise embarrassment and to maximise profitability in your international business role. 

The Aim of this course is to provide participants with the tools and techniques necessary to deal with international business partners and colleagues optimally - and without too many stresses caused by cultural differences. 

Who should attend?
This course is aimed at anyone who needs to develop an understanding of different cultures globally, either because they are intending to travel internationally, or because they are expecting to receive international visitors, or alternatively because they may need to undertake discussions or negotiations with people from other countries and cultures over the telephone.  The course is also relevant for those who may need to manage people across cultures. 

By the end of the course, participants will be able to:

      o   Identify what “culture” means and what influences intercultural behaviour
      o   Describe some of the key dimensions of differences across cultures globally
      o   Detail some important cross-cultural traps that they might fall into, and describe how to avoid these traps
      o   State how to facilitate communication, cooperation and teamwork in a culturally diverse business environment – and across the globe
      o   Describe their own cultural patterns and unconscious biases, recognising the danger of stereotyping
      o   List some tips and techniques for handling people from other cultures when they are travelling overseas
      o   Undertake business on a global basis, whether this mean selling or negotiating overseas, or managing people across the globe
      o   Put all of the skills of the course into practice in the workplace



We can bring this course to your company's office.

If you simply want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. Our tailored learning solutions are designed specifically for your organisation’s needs.

We’ll be here to support you every step of the way. From the initial consultancy through to evaluating the success of the full learning experience. We'll ensure you get the maximum return on your training investment.

Find out more


Day One

Introduction to cross-cultural communication

o Why intercultural skills are critical in the modern business world

o Understanding and appreciating differences when doing business across the globe

o A brief history of the study of Intercultural Skills

Detailed insights into culture

o How culture is central to the way we view and experience the world

o Culture in the work context

o The importance of not stereotyping particular nationalities: recognising that within cultures there are many sub-cultures and individual differences

Understanding one’s own personality type within a culture

o Participants consider their own personality type on various dimensions

o The difference between personality and culture

o To what extent do certain cultures have a bias towards certain traits?

o Psychometric questionnaire: Analysing one’s personality and comparing different cultures

Key four aspects of culture and how they vary across the planet

o Deal vs. relationship cultures

o Hierarchical vs egalitarian cultures

o Monochronic vs. polychronic cultures

o Emotionally expressive vs. reserved cultures

Key skills to enhance intercultural communication

o Listening and understanding the world from the other party’s perspective

o The ability to develop empathy and to read the perspective of the other party

o Negotiating across cultures – what are the rules to be aware of?

Day Two

Learning to read Non-Verbal Communication in an intercultural context

o The study of body language – what aspects are common to all cultures and what varies from one culture to another? Conscious and unconscious gestures

o Which cultures are more tactile, which cultures retain greater or lesser physical distance, which cultures offer more or less eye contact?

o How you can use this when selling, negotiating or managing across cultures?

Video examples – reading body language to enhance teamwork, selling or negotiation skills

o Participants look at videos of different reactions in different cultures

o Understanding how to read the emotions of others

o Developing the skills of empathy as a tool to recognise and handle cross-cultural issues

Cultures from all over the globe – focus on particular cultures

o Focus on particular cultures as chosen by the client

o Taking the four foremost aspects of culture and plotting them worldwide

Video exercise: Non-verbal communication from across the globe

Role plays: Enhancing teamwork in a multicultural environment

o Participants confront difficult work-related problems in a multicultural context

o Using the skills of listening, empathy and body language to resolve the issues

o Mutual feedback – what went well and what skills need to be enhanced further?

o Discussion: practical steps to overcome diversity issues

Intercultural skills: Selling, managing and negotiating

o Further reading - how to develop the skills further?

Personal Action Planning: Participants consider how to develop their intercultural skills further

Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product