Introduction to cross-cultural communication
o Why intercultural skills are critical in the modern business world
o Understanding and appreciating differences when doing business across the globe
o A brief history of the study of Intercultural Skills
Detailed insights into culture
o How culture is central to the way we view and experience the world
o Culture in the work context
o The importance of not stereotyping particular nationalities: recognising that within cultures there are many sub-cultures and individual differences
Understanding ones own personality type within a culture
o Participants consider their own personality type on various dimensions
o The difference between personality and culture
o To what extent do certain cultures have a bias towards certain traits?
o Psychometric questionnaire: Analysing ones personality and comparing different cultures
Key four aspects of culture and how they vary across the planet
o Deal vs. relationship cultures
o Hierarchical vs egalitarian cultures
o Monochronic vs. polychronic cultures
o Emotionally expressive vs. reserved cultures
Key skills to enhance intercultural communication
o Listening and understanding the world from the other partys perspective
o The ability to develop empathy and to read the perspective of the other party
o Negotiating across cultures what are the rules to be aware of?
Learning to read Non-Verbal Communication in an intercultural context
o The study of body language what aspects are common to all cultures and what varies from one culture to another? Conscious and unconscious gestures
o Which cultures are more tactile, which cultures retain greater or lesser physical distance, which cultures offer more or less eye contact?
o How you can use this when selling, negotiating or managing across cultures?
Video examples reading body language to enhance teamwork, selling or negotiation skills
o Participants look at videos of different reactions in different cultures
o Understanding how to read the emotions of others
o Developing the skills of empathy as a tool to recognise and handle cross-cultural issues
Cultures from all over the globe focus on particular cultures
o Focus on particular cultures as chosen by the client
o Taking the four foremost aspects of culture and plotting them worldwide
Video exercise: Non-verbal communication from across the globe
Role plays: Enhancing teamwork in a multicultural environment
o Participants confront difficult work-related problems in a multicultural context
o Using the skills of listening, empathy and body language to resolve the issues
o Mutual feedback what went well and what skills need to be enhanced further?
o Discussion: practical steps to overcome diversity issues
Intercultural skills: Selling, managing and negotiating
o Further reading - how to develop the skills further?
Personal Action Planning: Participants consider how to develop their intercultural skills further