Effective Coaching Skills for Managers

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Aims and Objectives

This course aims to assist participants to become more effective through enhancing their coaching, conflict management and time management skills.  By the end of this course delegates will be able to add value through increased efficiency and effectiveness.

By end of this course participant will be able to:

  • Run world class coaching session with their team that improves productivity
  • To use a time management system that allows them to balance urgency and effectiveness
  • Align the team around key management objectives
  • Delegate effectively to increase capacity
  • Deliver effective feedback to improve performance
  • Lead your team towards continuous improvement
  • Plan work effectively
  • Influence others in the organisation to create more effective outputs
  • Manage conflict effectively


Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.




Day 1

Session 1
Introduction to Programme

  • Welcome and introductions
  • Objectives of the programme
  • Action planning – “stop, start, continue” model

Session 2
Leadership v Management

  • What managers do
  • Key responsibilities and activities
  • Management and leadership – different or the same?
  • What are the key competencies for management and leadership?
  • Management Competencies Questionnaire

Practical Exercise: Discussion of the results of the questionnaire with colleagues and agree possible areas for improvement

Session 3
Self management

  • Personal Objectives
  • Time Management
  • Urgency/Importance
  • Stress management & balance

Questionnaire: How personally effective are you?

Session 4
Effective Time Management

  • SMART goal setting
  • Personal organisation
  • Effective Work planning
  • Time management grid

Final Exercise: Managers prioritise workload

Session 5
Using Coaching Skills to create Ownership and Productivity Your team

  • Transactional analysis
  • Creating more motivation in your team
  • How does coaching differ from traditional management
  • What is the difference between coaching, counselling, feedback and training

Case Study: Team to look at a number of situation and see which management tool they should use

Session 6
Using Coaching to Delegate More Effectively

  • Dos and don’ts of delegating
  • Barriers to delegation
  • Overcoming the fear of “letting go”
  • Empowerment and the importance of “trust”
  • How to become more effective

Discussion: Identifying tasks which can be delegated

Day 2

Session 1
Effective Coaching Communication Skills

  • A Framework for Effective Communication
  • Getting your Message Understood
  • Choosing the Right Media
  • Building Effective Face to Face Communication
  • Questioning Techniques
  • One-to-One Meetings
  • High Concern Communication

Practical Exercise: Team will use a number of communication tools to see how they could benefit their teams

Session 2
Running an Effective Coaching Session

Objective To improve participants’ listening and questioning skills, which  represent the lynchpin of all communication?

  • Barriers to listening
  • The GROW model
  • Three components of active listening
  • The importance of empathising
  • Open and closed questions
  • The questioning funnel
  • Helpful and unhelpful questions
  • Action planning

Role Play: Delegates will use the GROW model to facilitate a coaching session

Session 3
Non-verbal Communication to Enhance the Message

  • The art of seeing what other people are thinking – and reacting accordingly
  • Understanding that people can often reveal key details from their bodies that their mouths do not reveal (examples of involuntary body language)
  • Matching, pacing and mirroring
  • Using your knowledge of “body language” to communicate more effectively

Role Plays: How to convince others to your way of thinking – the impact of positive body language

Session 4
The Thomas-Kilmann Conflict Mode Questionnaire – Your Preferred Conflict-Handling Style

  • What is your preferred conflict-handling style?

              - Competing – getting you own way at the expense of the other party
              - Avoiding – pretending that the conflict is not there
              - Accommodating – letting the other party get their way
              - Compromising – meeting the other party in the middle
              - Collaborating – finding a WIN/WIN solution

  • Which, if any, of these conflict-handling styles is best according to the situation
  • Analysis of your working relationships and your personal use of conflict handling modes
  • Which do you prefer (scoring the questionnaire)

Session 5
Giving and Receiving Feedback

  • The importance of receiving feedback from others
  • Responding to feedback
  • Structuring feedback so it successfully impacts your development
  • Using the EARS technique
  • Using mentors, coaches and counsellors to improve your performance

Exercise:  Delegates will construct feedback messages using the EARS technique 

Session 6
Coaching Role Play

Participants will engage in a number of role plays with scenarios based around what has been learned.

Session 7
Putting it all into practice

  •  Course summary
  • Course evaluation
  • Managers will have a final opportunity to complete an action plan to commit themselves to new practices and behaviours on their return to work



Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product