Communicating Globally & Interculturally

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Aims and Objectives

The Aim of this course is to provide participants with the tools and techniques necessary to deal with international business partners and colleagues optimally - and without too many stresses caused by cultural differences.

Whether you are a manager of international staff, a salesperson travelling internationally, or a negotiator who deals with people from other parts of the globe, this course will help you to grow the profitability and the success of your business. 

The programme covers the different dimensions of intercultural differences, including deal vs. relationship cultures, hierarchical vs. egalitarian cultures, and - for example - some insights into how different cultures handle the concept of ‘time’ differently.  Detailed insights will be provided into intercultural body language and how to avoid misinterpreting the gestures and intentions of others. Video work will help you to understand different approaches to interpersonal behaviour in different parts of the world and many tips will be given about how to adapt to different cultures. 

Attending this training will provide you with the skills and techniques you need to minimise embarrassment and to maximise profitability in your international business role. 

Programme Objectives

  • Identify what “culture” means and what influences intercultural behaviour 
  • Describe some of the key dimensions of differences across cultures globally
  • Detail some important cross-cultural traps that they might fall into, and describe how to avoid these traps
  • State how to facilitate communication, cooperation and teamwork in a culturally diverse business environment – and across the globe
  • Describe their own cultural patterns and unconscious biases, recognising the danger of stereotyping
  • List some tips and techniques for handling people from other cultures when they are travelling overseas
  • Undertake business on a global basis, whether this mean selling or negotiating overseas, or managing people across the globe
  • Put all of the skills of the course into practice in the workplace




Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.


Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product