Chief Operating Officer Programme

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Most often, the COO’s role is to lead the group’s operation and logistics activities, in ways that transform the business into being a cost-effective financial institution.

The role of a COO can include all or most of the following responsibilities:

  • Operations management
  • IT operations management
  • Product management
  • Change management
  • Strategy management
  • Financial control

Key course highlights include:

  • In-depth discussion of the roles and responsibilities of the COO
  • Understand how the role fits into the organisation
  • Introduction of various tools and methods for developing and using the best metrics to measure cost effectiveness, operating risk, profitability, customer service quality etc.
  • How to motivate and retain the right people
  • Guidance in how to address internal political as well as practical challenges in executing the COO role
  • How to communicate and report effectively as a COO


Who should attend

This course has been specifically designed for the benefit of:

  • Existing and aspiring COOs
  • Head of Operations
  • Risk Managers/Director’s
  • Control Function Managers


Venue to be confirmed

All our courses are held in 4 or 5 star city centre hotels. Further details will be sent on registration.

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Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.



Day 1

Introduction and Course Objectives

  • Context
  • Course Leader
  • Course Objectives
  • Action Logs

COO Roles and Responsibilities

  • COO Role and Responsibilities – open to interpretation; kinds of COO, definition is key to success
  • C Suite Interactions

Techniques: Leadership and Influence
Exercise: Defining COOs Roles

Organisation and Governance

  • Corporate Governance – International and UK Corporate Governance Code
  • Directors and Boards of Directors – Effective Boards, Directors Responsibilities
  • Legal Entity Management
  • Enterprise Risk Management
  • Regional Hub and Spoke Models
  • Joint Ventures – challenges and management
  • Family Firms

Techniques: Stakeholder Management

Exercise: Enterprise Risk Management framework

Case Study: Effective Boards

Day 2

COO Role in Strategy and Implementation
Formulating Strategy

  • Vision, Mission, Values
  • Strategic Process
  • Strategic Drivers
  • Operational Capability
  • Strategic Choices

Techniques: PESTLE, Competition Analysis Porter’s Five Forces, SWOT, Ansoff matrix, Directional Policy Matrix, Blue Ocean Strategy, VRIN, Strategy checklist
Implementing Strategy

  • Ensuring Programme and Project Management success
  • M&A – Due Diligence
  • Offshoring and Outsourcing

Techniques: McKinsey 7s, Implementation Compass, Implementing Successful Change, Force Field Analysis, Kubler-Ross Change curve
Exercise/Case Study: Effective Strategy Implementation

COO Role in Regulation

  • Rationale, types, limitations of regulation
  • Principle Regulators
  • Key Issues and Regulatory Change
  • Regulatory Reporting
  • Compliance Processes
  • Risk Assessments
  • Partnering with the Regulator


Day 3

COO Role in Strategic Risk Evaluation and Management

  • Types of Risk
  • Fraud, Bribery and Corruption – Bribery Act 2010, FCPA
  • Operational Risk Three Lines of Defence
  • KRIs and KPIs
  • Control Frameworks
  • Relations with Internal and External Audit

Techniques: Risk and Issues Logs, Risk and Control Self Assessments

Case Study : Risk

Tracking progress, measuring success and reviewing performance

Maximising Shared Services Delivery

  • General Counsel
  • Compliance
  • Finance
    - Management Accounts and Statutory Financial Reports
    - MIS
    - Budgeting
    - Treasury
    - Role in Expense Management
  • Risk
  • Human Capital
    - Culture and Ethics
    - Learning Organisation
    - Performance Management

Techniques: Smart Objectives, Balanced Scorecard

  • IT
  • Operations
  • Corporate Services
  • Business Continuity Management

Techniques: Crisis Management
Case Study: Crisis Management
Review Action Logs

Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product