Chief Operating Officer

5 days 23-27 Jul 2018, London UK £5,295.00 + VAT* Download brochure Add to basket

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Most often, the COO’s role is to lead the group’s operation and logistics activities, in ways that transform the business into being a cost-effective financial institution.

The role of a COO can include all or most of the following responsibilities:

  • Operations management
  • IT operations management
  • Product management
  • Change management
  • Strategy management
  • Financial control

Key course highlights include:

  • In-depth discussion of the roles and responsibilities of the COO
  • Understand how the role fits into the organisation
  • Introduction of various tools and methods for developing and using the best metrics to measure cost effectiveness, operating risk, profitability, customer service quality etc.
  • How to motivate and retain the right people
  • Guidance in how to address internal political as well as practical challenges in executing the COO role
  • How to communicate and report effectively as a COO


Who should attend

This course has been specifically designed for the benefit of:

  • Existing and aspiring COOs
  • Head of Operations
  • Risk Managers/Director’s
  • Control Function Managers


We work with a series of expert instructors, please select the course location of interest to review the credentials of who will be delivering the programme.

Instructor to be confirmed

Trainer profile coming soon...



Central London Hotel Venue

All courses are held at four or five star venues in Central London, Zone 1. We strive to provide you with a training environment of the highest quality, to ensure that the whole learning experience exceeds your expectations.

Your training venue will be confirmed by one of our course administrators approximately 3-4 weeks before the course start date. If you need help booking accommodation for your visit to our training courses, please contact and one of our partners will help you get the best rate possible.

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Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:

Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.


We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:

Read more about our offering or complete a call back request to speak to a learning specialist.



Agenda is being finalised for more information please contact +44 (0)20 7779 8543

Why us

We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product