Back Office Management

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Overview

Use a Systematic Approach to achieve a well controlled and cost effective back office by implementing the latest, leading Internationally recognised, management techniques.


The practitioners guide to achieving a successful and effective Back Office operation.

  • A complete Systematic Control and Management Programme suitable for all environments
  • Build the correct structure for effective Front, Middle and Back Office Operations optimising the use of STP and achieving settlement  efficiency
  • Create a pre-emptive control strategy and reduce your risks, costs and errors
  • Develop a generic, evolutionary approach for the processing of all products
  • Improve the efficiency of your control, processing, settlement and reporting activities
  • Learn how to use a responsible management philosophy and practice which will create the environment for unequalled success
  • Gain the knowledge to make your back office a key revenue earner by enhancing cash management and controlling non-earning assets
  • Develop those essential management skills which will  enable you to motivate your staff to superior performance


Inside Page 1

A Unique Training Course
This highly rated and very practical training course has been developed by a group of very successful practitioners and has proved its effectiveness in many differing environments. It provides a systematic approach to operational control and a simple methodology for solving difficult problems.
 
Trainer is a very experienced industry specialist, the course contains a unique blend of straight lecturing, role play and individual tutoring / counselling, specifically geared to each delegates individual need.

Course Objectives
The course will provide you with a simple, but very effective, systematic control and management programme, which will greatly enhance your back office operations. By using a pre-emptive control strategy you will be able to prevent problems occurring and create the environment to develop a highly skilled, flexible and well motivated work force which provides full cover for all areas of your operation. It will show you how to make your operations fail-safe and cost effective, with a high quality performance of which you will be proud.

Benefits

This programme could change your life and that of your staff.
Get control of your environment, convert negative stress into positive motivation. Change problems into opportunities and create a back office team that is second to none.
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The philosophy of “Management by Responsibility” uses the practice of “Enlightened Self- Interest” which will give you the opportunity to use your power to not only improve the productivity of your area and organisation, but also materially improve the lives of your staff and ultimately yourself. 

The systematic control and management programme will enable you to gain those essential management skills which will increase control and productivity, whilst reducing costs, losses and associated stress.

 Senior Management are becoming increasing aware that an effective Operations area is the key to the success of any organisation. This course will help you build an effective team of highly skilled operatives, which will raise the profile and status of your operations to the level that it deserves, whilst fulfilling the ever increasing needs of the company.

Who should attend

 

  • Senior and Middle Management
  • Operations Managers
  • Middle Office and Risk Managers
  • Financial and Product Control Staff
  • Treasury Managers
  • Auditors and Internal Control Officers
  • IT and EDP Operatives
  • Regulators
  • Compliance Staff
  • Accountants and Consultants
  • Graduate and Management Trainees

Venue

Old Windsor

Beaumont House

Beaumont House, a stone's throw from the Royal Residence at Windsor Castle in the Berkshire country side is the setting for the majority of Euromoney Training's residential programmes.

The venue

Set in 40 acres of landscaped grounds and originally built in the mid 18th century for Lord Weymouth it was transformed in early 2000 into a state of the art training facility.

With superb training and conference rooms, and equipped with the latest presentation equipment, Beaumont House provides the very best learning environment in which to attend a Euromoney Training course.
 

Accommodation

As well as an office away from work, each bedroom at Beaumont is also designed to be a home from home. Somewhere to work or relax. So everyone wakes refreshed, relaxed and ready to start the day.

Cuisine

The restaurant offers a buffet breakfast and lunch with superb menus for evening dining in the restaurant or private dining. The very relaxing and comfortable bar and lounge area, is the perfect setting to end your working day.

Leisure Time

During your stay with us at Beaumont there will be no shortage of things to occupy your time when not immersed in training. Beaumont itself is well equipped with leisure facilities featuring an indoor swimming pool, gymnasium, tennis and squash courts and snooker room.

London

Central London Hotel Venue

All courses are held at four or five star venues in Central London, Zone 1. We strive to provide you with a training environment of the highest quality, to ensure that the whole learning experience exceeds your expectations.

Your training venue will be confirmed by one of our course administrators approximately 3-4 weeks before the course start date.

Related Courses

Inhouse


 

Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company's exact requirements? If you'd like to do either of these, we can bring this course to your company's office. You could even save up to 50% on the cost of sending delegates to a public course.

To find out more about running this course in-house:





Our Tailored Learning Offering

If you want to run this course at a location convenient to you or if you want a completely customised learning solution, we can help.

We produce learning solutions that are completely unique to your business. We'll guide you through the whole process, from the initial consultancy to evaluating the success of the full learning experience. Our learning specialists ensure you get the maximum return on your training investment.

inhouse-learn-more

We can offer any of our public courses delivered at your office or we can devise completely tailored solutions:


Read more about our offering or complete a call back request to speak to a learning specialist.

 

Agenda

Agendas are localised, please select your preferred location.

 

Day 1


Pre-Emptive Control, Improved Quality Performance And Productivity

Quality defined
The cost of quality
The quality-productivity link
Pre-emptive quality controls
Effective quality control process
The optimum control point
Key risk controls
Cause & effect analysis
Dealing with cause / avoiding effect
Problem escalation
Generic cause factors / conformity of products

Case Study
DVD   Analysing Major Banking Collapse
Followed by group discussion for its relevance
 to Back Office Operations and Senior Management

Organisation and Reporting Lines
 Separation of function: front and back office, risk control and audit In line with industry standard and best practice

Case Study
Prioritising actions to ensure optimum positive effect
Analysing & solving problems
The hierarchy of problem solving
Empowering the people
Controlling the people


Procedures
Production, use and maintenance
Control diaries / control points
Allocation and Acceptance of responsibility

The value of a simple skills training Matrix

Project Management
Management by Objectives
Use of project briefs
Monitoring & reporting
 

Day2

The Back Office as a Revenue Earner
Funding & cash management
Errors, fines & losses
Margin controls/Cost reductions

Case Study – Allied Irish Bank (ALLFIRST)
This case study will clearly highlight how a lack of proper
controls, knowledge and infrastructure can have such
 devastating consequences. It will also show how this
 could have been identified and easily prevented.

Processing
Generic processing approach
Process management
Systematic process control
Control of derivative products

STRAIGHT THROUGH PROCESSING
An introduction to the benefits in terms of  quality, efficiency, productivity  cost s and the impact for  Back and Middle  Offices

Staff Management
Effective delegation
Setting objectives
Acceptance of responsibility
Motivation & stress control
Team building / the use of peer group pressure
Training, job rotation & staff development
The use of positive reporting
Controlling stress
Effective appraisal: the performance / rewards link

Case Study: Staff appraisal
Setting objectives, monitoring performance and rewarding
results fairly between staff. This case study covers comparatios,
ranking, salary and bonus allocations

Day 3


Introduction to: The BIS/BASEL Accord as it relates to Operational Risk.
 Analysis / Impact to all Back Office areas
 Key points in new Basel II Capital Accord
 Discussion on the implications for Risk and Control Managers

How to build an operational risk scoring process
Review of the major types of operational risks
Measurement framework / Scoring approaches
Workshop on KRI’s / KPI’s

New Products Review
New products steering committee
Evaluating & controlling risk
Pre-empting problems

Group Discussion : Controlling the Rogue Trader
Controlling potential rogue traders using a matrix of simple control mechanisms

Case Study: Evaluating a new Derivatives Product
Identifying the risks inherent in a proposed new product and
engineering  its processing into existing work practices and procedures

Business Continuity Planning
Review and Group discussion on the
Basle Committee on Banking Supervision for the High Level Principles for Business Continuity.

Crisis Management & New Product Evaluation
How to deal with crisis
How to regain control
Risk limitation

Case Study : Controls in the Money Market,FX and Derivatives
Environment
This case study involves the development of a control process
which can cover all potential products, using one generic action plan


Management Information
Status reports
Comparative analysis
The use of visual reports
Structure of reports / the control pyramid
 

Day 4

The use of Limits as a Control Mechanism
Guidance vs Mandatory
Position controls, Volume, Credit
Delivery / settlement limits


The Role of the Middle Office
The Middle Office as a part of overall risk control
Structure
Reporting Lines / Responsibilities
How to control your Middle Office
The central control file
Expense Control and the Role of the Middle Office

Case Study : Group discussion re “The Biggest Fraud Case in Banking History” 
Societe Generale Paris.

Despite Millions of US$ spent on highly developed IT and Risk management systems, one person was allowed to go undetected for years building up positions of $50 billion  and fantastic losses of some US$10 BILLION!
This is just another failure in a very very long line of Banking  failures/crisis in which the only real difference is the size of the actual loss.  
This session will clearly demonstrate how the Middle office/Back Office and other departments with responsibilities for risk could have easily prevented this fraud.

Auditors
How to optimise the use of auditors as part of the Control Process
Modern on-going and pro active auditing that pre empts problem generation
Changing approach to auditing, risk based auditing.

Course Summary and Close

 

Day 1


Pre-Emptive Control, Improved Quality Performance And Productivity

Quality defined
The cost of quality
The quality-productivity link
Pre-emptive quality controls
Effective quality control process
The optimum control point
Key risk controls
Cause & effect analysis
Dealing with cause / avoiding effect
Problem escalation
Generic cause factors / conformity of products

Case Study
DVD   Analysing Major Banking Collapse
Followed by group discussion for its relevance
 to Back Office Operations and Senior Management

Organisation and Reporting Lines
 Separation of function: front and back office, risk control and audit In line with industry standard and best practice

Case Study
Prioritising actions to ensure optimum positive effect
Analysing & solving problems
The hierarchy of problem solving
Empowering the people
Controlling the people


Procedures
Production, use and maintenance
Control diaries / control points
Allocation and Acceptance of responsibility

The value of a simple skills training Matrix

Project Management
Management by Objectives
Use of project briefs
Monitoring & reporting
 

Day2

The Back Office as a Revenue Earner
Funding & cash management
Errors, fines & losses
Margin controls/Cost reductions

Case Study – Allied Irish Bank (ALLFIRST)
This case study will clearly highlight how a lack of proper
controls, knowledge and infrastructure can have such
 devastating consequences. It will also show how this
 could have been identified and easily prevented.

Processing
Generic processing approach
Process management
Systematic process control
Control of derivative products

STRAIGHT THROUGH PROCESSING
An introduction to the benefits in terms of  quality, efficiency, productivity  cost s and the impact for  Back and Middle  Offices

Staff Management
Effective delegation
Setting objectives
Acceptance of responsibility
Motivation & stress control
Team building / the use of peer group pressure
Training, job rotation & staff development
The use of positive reporting
Controlling stress
Effective appraisal: the performance / rewards link

Case Study: Staff appraisal
Setting objectives, monitoring performance and rewarding
results fairly between staff. This case study covers comparatios,
ranking, salary and bonus allocations

Day 3


Introduction to: The BIS/BASEL Accord as it relates to Operational Risk.
 Analysis / Impact to all Back Office areas
 Key points in new Basel II Capital Accord
 Discussion on the implications for Risk and Control Managers

How to build an operational risk scoring process
Review of the major types of operational risks
Measurement framework / Scoring approaches
Workshop on KRI’s / KPI’s

New Products Review
New products steering committee
Evaluating & controlling risk
Pre-empting problems

Group Discussion : Controlling the Rogue Trader
Controlling potential rogue traders using a matrix of simple control mechanisms

Case Study: Evaluating a new Derivatives Product
Identifying the risks inherent in a proposed new product and
engineering  its processing into existing work practices and procedures

Business Continuity Planning
Review and Group discussion on the
Basle Committee on Banking Supervision for the High Level Principles for Business Continuity.

Crisis Management & New Product Evaluation
How to deal with crisis
How to regain control
Risk limitation

Case Study : Controls in the Money Market,FX and Derivatives
Environment
This case study involves the development of a control process
which can cover all potential products, using one generic action plan


Management Information
Status reports
Comparative analysis
The use of visual reports
Structure of reports / the control pyramid
 

Day 4

The use of Limits as a Control Mechanism
Guidance vs Mandatory
Position controls, Volume, Credit
Delivery / settlement limits


The Role of the Middle Office
The Middle Office as a part of overall risk control
Structure
Reporting Lines / Responsibilities
How to control your Middle Office
The central control file
Expense Control and the Role of the Middle Office

Case Study : Group discussion re “The Biggest Fraud Case in Banking History” 
Societe Generale Paris.

Despite Millions of US$ spent on highly developed IT and Risk management systems, one person was allowed to go undetected for years building up positions of $50 billion  and fantastic losses of some US$10 BILLION!
This is just another failure in a very very long line of Banking  failures/crisis in which the only real difference is the size of the actual loss.  
This session will clearly demonstrate how the Middle office/Back Office and other departments with responsibilities for risk could have easily prevented this fraud.

Auditors
How to optimise the use of auditors as part of the Control Process
Modern on-going and pro active auditing that pre empts problem generation
Changing approach to auditing, risk based auditing.

Course Summary and Close

 

Day 1


Pre-Emptive Control, Improved Quality Performance And Productivity

Quality defined
The cost of quality
The quality-productivity link
Pre-emptive quality controls
Effective quality control process
The optimum control point
Key risk controls
Cause & effect analysis
Dealing with cause / avoiding effect
Problem escalation
Generic cause factors / conformity of products

Case Study
DVD   Analysing Major Banking Collapse
Followed by group discussion for its relevance
 to Back Office Operations and Senior Management

Organisation and Reporting Lines
 Separation of function: front and back office, risk control and audit In line with industry standard and best practice

Case Study
Prioritising actions to ensure optimum positive effect
Analysing & solving problems
The hierarchy of problem solving
Empowering the people
Controlling the people


Procedures
Production, use and maintenance
Control diaries / control points
Allocation and Acceptance of responsibility

The value of a simple skills training Matrix

Project Management
Management by Objectives
Use of project briefs
Monitoring & reporting
 

Day2

The Back Office as a Revenue Earner
Funding & cash management
Errors, fines & losses
Margin controls/Cost reductions

Case Study – Allied Irish Bank (ALLFIRST)
This case study will clearly highlight how a lack of proper
controls, knowledge and infrastructure can have such
 devastating consequences. It will also show how this
 could have been identified and easily prevented.

Processing
Generic processing approach
Process management
Systematic process control
Control of derivative products

STRAIGHT THROUGH PROCESSING
An introduction to the benefits in terms of  quality, efficiency, productivity  cost s and the impact for  Back and Middle  Offices

Staff Management
Effective delegation
Setting objectives
Acceptance of responsibility
Motivation & stress control
Team building / the use of peer group pressure
Training, job rotation & staff development
The use of positive reporting
Controlling stress
Effective appraisal: the performance / rewards link

Case Study: Staff appraisal
Setting objectives, monitoring performance and rewarding
results fairly between staff. This case study covers comparatios,
ranking, salary and bonus allocations

Day 3


Introduction to: The BIS/BASEL Accord as it relates to Operational Risk.
 Analysis / Impact to all Back Office areas
 Key points in new Basel II Capital Accord
 Discussion on the implications for Risk and Control Managers

How to build an operational risk scoring process
Review of the major types of operational risks
Measurement framework / Scoring approaches
Workshop on KRI’s / KPI’s

New Products Review
New products steering committee
Evaluating & controlling risk
Pre-empting problems

Group Discussion : Controlling the Rogue Trader
Controlling potential rogue traders using a matrix of simple control mechanisms

Case Study: Evaluating a new Derivatives Product
Identifying the risks inherent in a proposed new product and
engineering  its processing into existing work practices and procedures

Business Continuity Planning
Review and Group discussion on the
Basle Committee on Banking Supervision for the High Level Principles for Business Continuity.

Crisis Management & New Product Evaluation
How to deal with crisis
How to regain control
Risk limitation

Case Study : Controls in the Money Market,FX and Derivatives
Environment
This case study involves the development of a control process
which can cover all potential products, using one generic action plan


Management Information
Status reports
Comparative analysis
The use of visual reports
Structure of reports / the control pyramid
 

Day 4

The use of Limits as a Control Mechanism
Guidance vs Mandatory
Position controls, Volume, Credit
Delivery / settlement limits


The Role of the Middle Office
The Middle Office as a part of overall risk control
Structure
Reporting Lines / Responsibilities
How to control your Middle Office
The central control file
Expense Control and the Role of the Middle Office

Case Study : Group discussion re “The Biggest Fraud Case in Banking History” 
Societe Generale Paris.

Despite Millions of US$ spent on highly developed IT and Risk management systems, one person was allowed to go undetected for years building up positions of $50 billion  and fantastic losses of some US$10 BILLION!
This is just another failure in a very very long line of Banking  failures/crisis in which the only real difference is the size of the actual loss.  
This session will clearly demonstrate how the Middle office/Back Office and other departments with responsibilities for risk could have easily prevented this fraud.

Auditors
How to optimise the use of auditors as part of the Control Process
Modern on-going and pro active auditing that pre empts problem generation
Changing approach to auditing, risk based auditing.

Course Summary and Close

Why us


We have a combined experience of over 60 years providing learning solutions to the world’s major organisations and are privileged to have contributed to their success. We view our clients as partners and focus on understanding the needs of each organisation we work with to tailor learning solutions to specific requirements.

We are proud of our record of customer satisfaction. Here is why you should choose us to help you achieve your goals and accelerate your career:

  • Quality – our clients consistently rate our performance ‘excellent’ or ‘outstanding’. Our average overall score awarded to us by our clients is nine out of ten.
  • Track record – we have delivered training solutions for 95% of worlds’ top 100 banks and have trained over 250,000 professionals.
  • Knowledge – our 150 strong team of industry specialist trainers are world leading financial leaders and commentators, ensuring our knowledge base is second to none.
  • Reliability – if we promise it, we deliver it. We have delivered over 20,000 events both in person and online, using simultaneous translation to delegates from over 180 countries.
  • Recognition – we are accredited by the British Accreditation Council and the CPD Certification Service. In an independent review by Feefo we scored 96% on service and 95% on product